What If I Withdraw To the Wrong Address Or Enter the Wrong Memo?

If you realize that you have entered the wrong withdrawal address after you initiated a withdrawal on the BXTEN platform, you can refer to the following methods:

• If you realize that the withdrawal address is wrong before you confirm the withdrawal SMS or email, you can go to the withdrawal record to cancel the withdrawal and use the correct address to initiate a new withdrawal.
• If you confirmed the withdrawal via email or SMS, the automatic withdrawal process is activated and cannot be stopped. Due to the anonymity of blockchain addresses, we cannot track them. If you entered the wrong address, please find the owner of the address through other means and negotiate with them to recover your assets.
• If you withdraw to other platforms and forget to fill in the Memo (such as EOS, ENU), we will assist you by providing the TXID and related information of your BXTEN withdrawal. You may contact the other platform to seek assistance in recovering your tokens.