If your crypto assets have been stolen, defrauded, or transferred to BXTEN by someone else through illegal means, you may file a report to BXTEN through the following process:
1.You must complete KYC verification on BXTEN or provide proof of identity.
2.You must provide supporting documents that are sufficient to prove that the reported address/account is associated with your crypto assets, including but not limited to: screenshots of your digital wallet/account transfer history, transaction ID, transfer address, and a detailed text description of the case.
3.BXTEN will temporarily freeze the relevant assets or accounts if the supporting documents submitted by you are genuine and sufficient.
If you fail to provide the appropriate proof, BXTEN will unfreeze the frozen assets or accounts as appropriate.
4.You must ensure that the information you provide to BXTEN is true and legal, otherwise you will bear the corresponding responsibility and consequences arising from it.
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