Google Authenticator Code Errors

If you encounter an error while entering the Google Authenticator code, we recommend you to refer to the following methods:

• Please make sure you have installed the correct Google Authenticator, iOS-Authenticator, or Android-Authenticator.
• If your Google Authenticator is linked to multiple accounts, please ensure that the code you enter corresponds to the email address of your BXTEN account.
• Each verification code is valid for 30 seconds. Please make sure you enter and submit it within 30 seconds.
• Please ensure that the time on your mobile phone is synchronized with the standard time of the time zone where you are located.

 

I. How to set standard time on iOS:

1. Ensure that your mobile phone is connected to the internet.

2. [Settings] - [General] - [Date & Time] - [Confirm Time Zone] - [Enable Automatic Setting]

II. How to set standard time on Android:

1. Open Google Authenticator and click on the menu icon on the top right corner.

2. Click on [Settings] to enter the settings page.

3. Click on [Time correction for codes].

4. Click on [Sync now] and wait for a moment until the process is completed.

 

Note:

1. If all four situations mentioned above are inapplicable and the Google Authenticator code remains invalid, you can use the saved key to relink it on the Google server.

2. If the original device with Google Authenticator is lost, please unlink the Google Authenticator first.